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INTERNATIONAL SHIPPING

Returns

Betacraft is committed to providing quality products. If for any reason you are not satisfied with a Betacraft product, you can return it within 30 days in its original condition and we will replace*, refund* or exchange* the item/s purchased. Please ensure you fill out our Returns Form to ensure we recieve the correct information. 

Return conditions

  • For customers outside of New Zealand any return freight is the customers responsibility. 
  • Item/s must be in original condition, unworn, unwashed and in original packaging with all labels and swing tags attached.
  • Item/s must be returned to Betacraft within 30 days of receipt.
  • Betacraft returns form must be enclosed in return package.
  • To return item/s, request a return post ticket by emailing [email protected] . There is no need to pay for additional postage. Please note that this does not apply to anyone outside of New Zealand. 
  • If the Betacraft returns process is not followed, this may result in delays in processing your return. If followed correctly, returned items will be processed within 3 days. Click the following links for warranty claims or repairs

*Refund

  • Betacraft will provide a full refund if items are returned in original condition.
  • A monetary refund cannot be processed for part bundles or individual items returned

*Exchange

  • You can exchange any item you received for alternate colour, size or style, your alternate option must be included in the bundle options listed on our website.

*Replacement

  • Should you receive an item that does not meet quality standards, Betacraft will replace the item provided stock is available.

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Free 30-day returns policy

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