RETURNS

The Betacraft Returns Process:

Free Repair Service:

Yes, you read it correct. We offer a free repair service on all Betacraft product. Unfortunately this does not mean we can always repair every garment. Sometimes the garment is too damaged, the rip is too large or the item is simply too old. We have a very skilled team here who can do complex repairs. If you are unsure weather your garment can be repaired, be sure to follow the above returns process and one of the team can help you out!

Betacraft Lifetime Guarantee:

We back our products 100%. That’s why we offer a Lifetime Guarantee. This means, in the unlikely occurrence that one of our products fails due to a manufacturing fault, we will offer a free repair, or replace it, no questions asked. It is important that our products do what we say they do, as we make things to last.

And yes, we offer this service for the lifetime of the garment. To make it clear, we don’t guarantee that a product will last until you retire. The term ‘lifetime’ is referring to the garment. Like any product you buy, Betacraft garments are going to naturally wear and tear over time. After all, they are working as hard as you do! This means the guarantee does not cover damage caused by improper use or care, or the natural weathering (scuse the pun) of the garment.

Of course, we are always happy to answer any questions you may have. Simply flick us an email at sales@betacraft.co.nz and one of our friendly customer service team will be in touch.

Our Promise

Hassle Free Returns

We get it - sometimes you might just change
your mind. At Betacraft, purchasing is risk free. Follow the above process to get in touch today.

Lifetime* Guarantee

Customer satisfaction is our greatest desire, so we
back all of our products with a lifetime* guarantee. Simply contact our customer service team to find our more

Free Repairs

We offer a free repair service on all our garments. Provided the garment is not beyond its useful life, its likely we can fix it. Get in touch today!

FAQ

Betacraft is committed to providing premium quality products. If for any reason you are not satisfied with a Betacraft product, you can return it within 30 days in its original condition and we will replace*, refund* or exchange* the item/s purchased. No questions asked. 

If you are needing an exchange or have had a change of mind and no longer want the item; it must be within 30 days of receipt and items must be in original condition, unwarn, unwashed, and in original packaging with all labels and swing tags attached. 

Yes, please ensure your name and contact details are clearly on the package

If you follow our process, we will have your return processed within 3 business days (we always try for faster than that). 

Betacraft will provide a full refund if items are returned in original condition and are received within 30 days of receipt. 

We also stand behind our products that if there is a manufacturing fault or something occurs that is beyond general wear and tear we will ensure we provide a win-win solution such as a free repair or replacement. 

No worries, simply follow our returns process below, we are more than willing to exchange for another size or colour

Betacraft 100% stands behind its products. If there is a manufacturing fault or something has occurred that is beyond general wear and tear and the item is used for its intended purpose, we can offer replacement items. 

It means Betacraft back their products 100% and for the life of the garment will repair, replace or exchange garments that have a manufacturing fault or defects in the materials or workmanship. To clarify, this is not your lifetime, its the garments lifetime.

If the garment is not used for its intended purpose or is misused in anyway it is not covered. The lifetime warranty does not cover the general wear and tear of the garment.